When Rules Go Bad

When do rules go from being a help to a hindrance? From useful to the absurd?

Last week, my taxi driver was lamenting a new rule at the airport he picks me up from. It stated he had to pick me up at a certain location, as opposed to our usual meeting place.

To him (the supplier) and to me (the customer), the airport’s rule seemed to make no sense whatsoever. From our perspective, it only caused us hassle and strife.

Rules are necessary, but so often in organisations they become the master. The tail wagging the dog. The antithesis of common sense.

How often have you followed a rule which:-

Made no sense? Caused slow downs? Led to roadblocks? Interfered with flow? Stunted creativity? Abdicated personal responsibility?

I’m not advocating throwing out rules altogether. Especially when it comes to matters such as health and safety, accountancy, and legal matters. Rules undoubtedly have their place.

What I’m talking about is when they take over and are used in place of a much more powerful tool – a potent and positive organisational culture.

Rules say…

I don’t trust you So you must Be quiet and Get on with it and Do as you’re told and Perform and Deliver and Obey or Suffer the consequences.

A powerful culture says…

I trust you I believe in you You are valued And you’re free to Create and Contribute and Speak up and Help us to help you to be better.

So the next time you find yourself asking,”how freakin' stupid is this process?”

Or, when you catch yourself saying, “I know this procedure is established to accomplish…but if we just did this instead, we could achieve….”

This is your clue to sit up, take notice and look further. Don’t just accept it. Question. Take a closer look.  Be brave and see if you can come up with a better solution.  Turn to pragmatism.

Turn to culture.